You get 14 calendar days to return your items to us. This two week returns period starts from the day you receive your order.
Please return your item(s) to us in a reasonable time after finding the fault, and remember to get in touch before returning.
How Do I Return an Item?
Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.
Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.
How Long Until I Get My Refund?
If you would like to return an item, we will refund you within 21 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty. Faulty products returned by you will be refunded in full excluding any delivery charges that have been applied.
In the event that we do not receive your returned goods, we will ask you to provide the proof of postage from your Post office. We reserve the right to refuse a refund if you are unable to provide the proof of postage.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Do You Offer Exchanges?
Sorry, we don’t offer exchanges at the moment. We’re working hard to make this facility available to you.
Want to Return an Item Now?
To return your product to us, please fill out the form below providing us with as much detail as possible to enable us to locate your order and process you return as quickly as possible. You will receive instructions on how to return your item within 24 hours of receipt of your return request.